Cancellations   "Orders" may be cancelled only within 24 hours after your   order has been received by us. It must be understood that   each piece is "Made to Order" and that we begin work on   each order on the first business day following receipt of the   order.     Return Policy Kittens and Cats Jewelry wishes you to be satisfied with your purchase, but we know that sometimes this is not the case. If you are not completely satisfied, you can return your jewelry purchase, except "Custom Orders" for a refund or an exchange within 30 days from the date of delivery. A $20.00 re-stocking & handling fee is deducted from the total original order amount.  Any sales taxes (Florida residents) are refunded.   Items should be returned in well padded and   insured packaging. We are not responsible for items lost or   stolen in delivery.   Items that show signs of wear or have been resized   (by a jeweler), altered, engraved or damaged in any way   cannot be accepted for return. We will always honor our 30 day refund policy.  It is a question of our commitment to responsible business ethics and behavior.  We ask only that you make your choices wisely. Please be sure to examine our galleries carefully before you make your purchases. If you have questions about our jewelry or our policies please call or send us an E-mail. We Guaranty our jewelry is 14 or 18 k gold & crafted by our expert jewelers as shown in our galleries. All returned merchandise shipping costs is to be paid by the customer. Your package must be insured for the full purchase price against loss in transit, Via a trackable carrier, such as, UPS, FedEx & USPS. Exceptions Customer ordering errors in ring sizing is not covered, but efforts will be made to re-size such rings where technically possible at a nominal cost. "Custom Orders" cannot be returned, exchanged or refunded for any reason. Engraved rings and or customer requests to change existing pieces are considered "Custom Orders".   Exchanges Exchanges for non-custom orders are calculated as described above, refund amounts or additional charges are calculated based on the different values of the individual items.  We honor exchanges for the same 30 Day Period after delivery. How to get a Refund or Make an Exchange   If you are not satisfied with your non-custom order you may return it for a Refund or Exchange within 30 days of receipt.  Just follow the  instructions below: 1.  Send a prompt E-mail message to returns@kittensandcatsjewelry.com  within 30 days after your package is delivered.  Include the Invoice number and tell us wether you want to return your purchase for an exchange or refund and why. You will receive an E-mail from us within 24 hours. This E-mail will contain a RMA number (return merchandise authorization). If you don't receive a reply within 24 hours it probably means that we did not receive your E-mail. Please Send it again. 2. Send your properly packaged item(s) back to us. All returned merchandise shipping costs is to be paid by the customer. And your package must be insured for the full purchase price against loss in transit, Via a trackable carrier, such as, UPS, FedEx & USPS. The package should clearly display the RMA number that was sent to you. The RMA number should also be included inside the package. The returned item(s) must be undamaged and in their original condition.   Please Note: You should NOT indicate on the package that   it contains jewelry, diamonds or any other luxury related   items, as this invites theft.  Send the package to:   Kittens and Cats Jewelry   P.O. Box 541863   Green Acres, Florida 33463   Your package must be sent "Signature Required."  Customers and their shippers are financially responsible for insuring that packages are not left without being signed for by a responsible party.  We will not be responsible for the loss of unsigned shipments. 3. If you are requesting an exchange, just order the new item on-line using the Order Form and mention the fact that it is an exchange in the "Questions or Comments" part of the order form.  We will process your new order after we have received the item that you are returning.  We will add any additional charges to your credit card or credit your credit card account or send you a check for the difference depending on what is appropriate in each individual case.  Refund Summary Shipping & Insurance charges are not refundable.   Taxes for Florida residents ARE refundable. A $20.00 re-stocking and handling fee is deducted from the total original order amount.  The item must be returned to us, in their original condition, within 30 calendar days of delivery to you.